We will happily accept returns on any unused and undamaged product within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift Cards are non-returnable. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer, but ship to: Creative QT P.O. Box 634 Spring Grove, IL 60081 There are certain situations where only partial refunds are granted (if applicable), including: 1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error and, 2) Any item that is returned more than 30 days after delivery.